Shipping policy
Shipping Policy – Elysance
At Elysance, we do our utmost to process and deliver your order as quickly and efficiently as possible. Below you will find all the information regarding our shipping procedures and delivery times.
1. Processing Time
After you place an order, it is carefully checked and packaged. The processing time typically takes 1 to 3 business days before your package is handed over to our carrier.
After you place an order, it is carefully checked and packaged. The processing time typically takes 1 to 3 business days before your package is handed over to our carrier.
2. Delivery Times
Our standard delivery time is 5 to 15 business days.
Please note: A delivery time of 15 business days is exceptional. In most cases, your package will arrive significantly faster.
Our standard delivery time is 5 to 15 business days.
Please note: A delivery time of 15 business days is exceptional. In most cases, your package will arrive significantly faster.
3. Track your order (Track & Trace)
As soon as your package has been handed over to the carrier, you will automatically receive an email containing a tracking code. This allows you to check the current status and estimated delivery time of your shipment online at any time.
As soon as your package has been handed over to the carrier, you will automatically receive an email containing a tracking code. This allows you to check the current status and estimated delivery time of your shipment online at any time.
4. External Delays
Once a package is in the hands of the shipping carrier, we unfortunately have no direct influence over the exact delivery time or any unforeseen delays at sorting facilities. However, we closely monitor delayed shipments behind the scenes to ensure they are delivered to you as soon as possible.
Once a package is in the hands of the shipping carrier, we unfortunately have no direct influence over the exact delivery time or any unforeseen delays at sorting facilities. However, we closely monitor delayed shipments behind the scenes to ensure they are delivered to you as soon as possible.
5. Questions?
If you have not received your package after 15 business days, or if you have questions about your tracking status, please feel free to contact our customer service team at [your email address]. We are happy to help!
If you have not received your package after 15 business days, or if you have questions about your tracking status, please feel free to contact our customer service team at [your email address]. We are happy to help!